Hardware for TTI Laptop

Question:

Problems with CD, floppy, keyboard, screen, etc.

This program has been discontinued.

The warranty/support on most of our TTI laptops ran out in early June 2004 (possibly even the end of May). Support may run out earlier.

If you’re certain it’s a hardware issue (remember, some hardware problems are really software configuration issues), I’d just skip the first number, they’ll just redirect you. If you are not sure, call the Dell/Sequoia help desk. This help line support is already paid for as part of the TTI Program.

For any support questions, be sure to have your laptop with you, they may want to have you try something while you are on the phone. They will always want your service tag number (from the bottom). Be sure to always record the date, time and who you spoke to. Also check to see if they have a trouble ticket (case) number so you can track it later. The few times I’ve called any of these numbers they have been answered very quickly. If you call for help be sure to back up all your documents before calling (if possible), they may have you erase the hard drive to get things working.